Warm Hearth Village Blog

Keep informed about what is happening at Warm Hearth Village.

Warm Hearth at Home Welcomes New Director of Nursing

Mandy Crouch, RN, BSN has joined the Warm Hearth at Home team as the new Director of Nursing. She earned her BSN from Galen College of Nursing in San Antonio, Texas and she has a varied and impressive background. Crouch served four years of active duty in the Air Force and has worked as a police officer in addition to her experience in skilled nursing, medical-surgical nursing and progressive care nursing settings.

Crouch looks forward to bringing a holistic approach to nursing to her new clients and team. “We are very fortunate to have someone with Mandy’s experience join our team and we look forward to continuing to grow our business with her leadership,” says Michelle Narramore, Administrator of Warm Hearth at Home.

Warm Hearth at Home provides comprehensive home health care services to residents of the New River Valley that include skilled nursing services, rehabilitative therapies, personal care, care management and companion care. They are a Medicare licensed provider and a part of the Warm Hearth Village family of health care services.

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Residents at Warm Hearth Village have formed a new Pickle Ball ™ Club and plan to play at the Village Center at least two days per week.  Pickle Ball is a trademarked fitness craze sweeping retirement communities and it looks like a lot of fun.  Small wooden paddles and a plastic ball (like a whiffle ball) are combined with a waist high net and some cones on a flat surface and the result is what looks like a miniature version of doubles tennis.

Residents Mike and Barbara Spears, Roland Byrd and Dick Skutt formulated the plan, assembled the materials needed and games began on March 22nd.   About ten people showed up for the inaugural match and the weather has certainly been cooperative.  Byrd says they are interested in growing the club to about 12 to 15 members who participate on a regular basis.

“It’s like playing ping pong, standing on the table,” says Mike Spears, Chairman of the Pickle Ball ™ Club.  He adds, “The nice thing about pickle ball is that it’s easy to learn, fun for all ages and requires no athletic ability.”  It also provides an opportunity for residents from across the Village to come together and socialize in a fun setting.

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A dog life: Solace and service


Wookiee and Millie approach their work at Warm Hearth Village each Wednesday morning as eager professionals, eyes bright and tails wagging.

At the front door, Millie, a black Labrador, jumps up almost twice her height to hit the door opener button with her right paw. Wookiee, a very social Briard, rushes forward to begin schmoozing in the lobby. Millie stands alert, waiting for her handler’s command.

Tiffany Moeltner is training the two dogs for very different roles, but both are honing their skills while enhancing the lives of the residents of Warm Hearth’s Kroontje Center. When either dog trots into a room, faces that seemed permanently etched in frowns often relax into smiles.

Wookiee, the therapy dog, makes new friends on every visit. He accepts hugs and kisses of varying intensities with equanimity. If someone acknowledges Wookiee, he’s ready to return the love. Today he sits eye-level with J.B. Jones while the retired professor reminisces about dogs he has trained. Jones’ goal is to improve his strength and balance enough to take Wookiee for a walk.

“Wookiee was a rescue from the Humane Society. When I saw how much he loves people and how gentle he is, I knew I had to train him as a therapy dog,” Moeltner said.

Millie is a Saint Francis service dog in training. Moeltner is teaching her to be “all business” around people as well as to perform tasks. One of the important things Millie is learning at Warm Hearth is not to respond to people other than her owner.

This is important; a dog that loses focus misses cues from his owner. Service dogs trained to detect seizures or low blood sugar must concentrate on their human’s condition second by second. Missed signals could have dire consequences.

At Warm Hearth, Millie doesn’t have a designated patient. She opens doors, fetches objects and drags large baskets or boxes out of the main thoroughfare, and responds to 40 spoken commands.

She also helps with physical therapy sessions, retrieving bean bags the patients throw and giving them extra motivation to exercise their arms. Millie also throws her weight into an arm-strengthening exercise with a tug rope, maintaining a steady, gentle tug for patients to counter.

Millie’s ability to wield a credit card is her most surprising skill. Rising up on two legs, Millie stands with her paws on the nursing station counter, credit card gripped between her teeth, smiling like a happy shopper. On Moeltner’s command, she lets the nurse remove the credit card and waits slack mouthed for its return. No, Millie can’t swipe her own card – yet.

“Millie and Wookiee enrich the environment here for residents and staff,” said Kroontje Activities Director Johnathan Tate, who collaborated with Moeltner in bringing the dogs to campus. “Because of them, we’re in the process of bringing a resident service dog to Kroontje.”

“In the 11 or so months we’ve been coming to Warm Hearth, the dogs and I have reached many milestones,” Moeltner said. “We benefit from training around the variety of people and equipment. The staff is learning how to treat a working service dog. The residents benefit from being around the dogs. One woman in the memory unit who was always silent actually spoke to Wookiee. ”

Citing studies published in “Frontiers in Psychology” journal, Moeltner claims being in the company of a dog can lower people’s stress hormones, heart rate, blood pressure and anxiety level as well as improve their motivation to participate in activities. When Millie enters the therapy room, patients smile and press into their activities with new vigor.

Millie wants to be a good dog, but she can’t resist the toes sticking out of a patient’s leg cast. She darts out her tongue for a few quick licks as she trots by, and the recipient erupts into giggles.

“Millie’s a fun dog,” Moeltner said. “That’s why she’s going to take longer to train.”

Moeltner has earned credentials as a field trainer for Saint Francis and is a registered therapy dog handler through Pet Partners. She does this on a volunteer basis, as a labor of love, she said. In addition to Warm Hearth, she and her dogs visit LewisGale Montgomery Hospital regularly, usually in the waiting rooms.

Moeltner holds a master’s in special education from the University of Washington and has developed a school-based program, Individual Education Pups & Pets. This program, now based at Price’s Fork Elementary School, brings registered therapy animals into the schools to support students who are “at risk” or receiving special education services in achieving their academic and personal goals. Dogs are used to help students with physical skills and bring a relaxing presence to students struggling with reading. Children experiencing family crises may benefit from the sense of unconditional love and positive support offered by the mere presence of a therapy dog during a counseling session.

Moeltner consults with veterinarians at the Virginia-Maryland College of Veterinary Medicine and Virginia Tech’s Center for Animal Human Relationships — one of only 11 centers nationwide promoting research on the human-animal bond.

Moeltner has a mission to educate people about the proper training and roles of service and therapy animals. Service dogs are highly trained animals that provide assistance to an individual with a disability. They don’t socialize with other humans and should not be petted. Although therapy dogs also receive training, they are social dogs who interact with a variety of people while on duty.

Moeltner’s “pet peeve,” so to speak, is that no required central registry exists for trained service and therapy animals. By law, only service animals are allowed in certain places, such as restaurants and supermarkets. But unlike the people who use disabled parking placards, those with service animals don’t have to register anywhere; the Americans with Disabilities Act protects their privacy. So, although businesses can ask whether a dog is acting as a service animal, owners don’t have to prove that it is.

“People are passing off improperly trained animals as service animals,” Moeltner said. “When a disabled person is sold one of these animals or when an untrained dog interferes with his service animal, it makes life so much harder for someone whose life is already very difficult.”

Saint Francis Service Dogs provides thorough training for service dogs and offers them free to disabled people who need them. Moeltner also leads advanced training for therapy animals. She is always looking for new volunteers. For information about training therapy or service dogs, contact her at This email address is being protected from spambots. You need JavaScript enabled to view it. or 808-2202.

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Fitness Center Employees Earn Certification


The Fitness Center at Warm Hearth Village now has two additional Certified Personal Trainers on staff. Kenny Harrah and Rachael Tylock recently passed The American College of Sports Medicine Personal Trainer certification exam. The certification took approximately six months to obtain and will enrich their portfolio of tools with which to help residents and members at the Blacksburg retirement community.

Heather Gearhart, Vice President for Health and Wellness congratulates the pair on their recent achievements and says, “Warm Hearth is privileged to have this dynamic fitness team working to improve the health and wellbeing of our employees and residents.”

The fitness center is open to anyone age 55 and older and you don’t have to be a resident of Warm Hearth to join. Memberships and daily passes are offered. Personal Training, group aquatic and land classes and a cardio/weight room are available on a daily basis. More information is available by calling the fitness center at 540-443-3474.

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Warm Hearth Village and Local Girl Scout Team Up for Gold Award


Taylen Gearhart, a Senior Girl Scout from Elliston, recently completed a research project with seniors in the New River Valley in of her pursuit of the Girl Scout Gold Award. The Gold Award is the highest award within Girl Scouting with only 5.4% of eligible Girl Scouts successfully achieving it. The Gold Award project must involve over 80 hours of volunteer time, coordination with others and result in a lasting benefit to the larger community.

Gearhart chose to volunteer her time at Warm Hearth Village, a retirement community in Blacksburg. In choosing her project, she was inspired by her great-grandmother’s struggle with dementia. After research into successful ways of relieving stress and sparking memories in persons with dementia, Gearhart found information about music and its influence on memory. She sought out help from the staff of The Kroontje Health Care Center at Blacksburg’s Warm Hearth Village for permission to implement a project with the memory impaired residents there. Jonathan Tate, Activity Director at the Kroontje Center, acted as Taylen’s project advisor and assisted with the assignment. Together, and with the help of donated funds, they provided the residents with IPods loaded with era and genre specific music that can be played in times of stress, in preparation for taxing moments (like bathing or personal care) or just to relax. The results have been impressive. Kristi Blake, Administrator of The Kroontje Center said, “ The residents and staff alike have benefitted from the time put into this incredible project. They have been able to connect to a part of their past that only music can take them to.” “The staff see the enjoyment on the faces of our residents, and it provides true joy to them as well. We are so grateful to Taylen for working with us on her Gold Award Project,” she adds.

Music, according to Gearhart’s research, has a beneficial effect on stress reduction in the form of heart rate, lowered blood pressure, and outward signs of stress such as agitation. Gearhart says, “It was so much fun working with the staff and helping the residents in some small way.”

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Intergenerational Experiences at Warm Hearth Village Benefit Seniors and Pre-Schoolers


Residents at Warm Hearth Village have been spending time with preschoolers from throughout the New River Valley thanks to two innovative intergenerational programs.   Foster Grandparents and Music Together bring children on campus weekly to engage with and learn from “the greatest generation” while also spreading a little joy of their own.

The Foster Grandparent program is funded by a $33,333 grant awarded to the Warm Hearth Foundation (12/28/15) by the LeadingAge Innovations Fund. The Innovations Fund is designed to catalyze innovation among LeadingAge members to develop programs that have the potential for demonstrable impact on residents, clients, families, employees, or the broader community, and have the potential for replication.  Designed to model good habits in exercise and nutrition for low-income seniors and adolescents, Fitness Director and Program Director Jocy Graham teamed up with Head Start in Blacksburg and Christiansburg to build a weekly program on the campus of the Blacksburg based retirement community.  Roughly 20 children travel to Warm Hearth every Wednesday and engage in activities such as music appreciation, arts and outdoor recreation at the Karr Activity Center.   A recreation space and meditation labyrinth were constructed as part of the program providing a beautiful outdoor environment to enrich the experience. “I see real connections being forged between two groups who yearn for interaction,”  says Graham. “I’m so proud to be a part of this program,” she adds.

Music Together of the New River Valley offers semester programs where children and seniors interact through music.   Program Director, Joanna Culigan recognizes that due to the transient nature of today’s society, many young children don’t have access to their grandparents and thus miss out on the chance to connect with and learn from them.  The rich musical environment gives residents and children opportunity for creativity as well as social interaction.  Residents at Showalter Center eagerly await the arrival of the energy-filled youngsters who affectionately refer to them as “grand friends”.

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Warm Hearth Inc. Board of Directors Announces New Chair And Welcomes New Member


The Warm Hearth, Inc. Board of Directors welcomes incoming Board Chair, Ed Spencer and new board member, Jo Lynn Price.  Spencer succeeds Joe Thompson who led the all-volunteer board from October 2012to July2016.   Thompson’s leadership has been instrumental in Warm Hearth Village’s continued growth and development over the past four years.  “Joe is a dear friend of Warm Hearth Village and our success today would not have been possible without his dedicated leadership,” says Ferne Moschella, President and CEO.

Edward F. D. Spencer, Ph. D. is retired Vice President Emeritus for Student Affairs at Virginia Tech and a Warm Hearth Board member since 2013.  His community affiliations are far-reaching and include The Free Clinic of the NRV, Rotary Club of Christiansburg and Sojourn Center (Residential Hospice).  Spencer will assume leadership for Warm Hearth Village’s governing body and its affiliated corporations.

Jo Lynn Price has been appointed for a three-year term beginning October 2016.  Price is a Blacksburg native with deep roots in our community.  A Branch Manager at Freedom First Credit Union, she has a wealth of experience in the banking industry and a long history of service in our community. Price has worked with the United Way, Montgomery County Rotary Club and Montgomery County 4H.

Warm Hearth Village is honored to welcome Spencer and Price in their new roles and acknowledges the important role that volunteers play in making our senior living community an innovator in health care, housing and related services for seniors.

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Warm Hearth Foundation Announces Community Thrift Store


The Warm Hearth Foundation plans to expand its thrift store operation into Christiansburg later this fall.  The Board of Directors recently granted approval for the endeavor and staff are now working on necessary permits and readying the building for the store opening.

The Foundation currently operates The Treasure Trove on the campus of Warm Hearth Village and has been very successful in securing donations of household items and collectibles.  This store raises $900 per month for the Neighbors in Need Fund which helps seniors in need on the campus of the NRV’s largest retirement community.  “Many people in the greater community don’t know that Warm Hearth Village is a nonprofit retirement community and more than 1/3 of our independent living residents rely on subsidized housing and care,” says Karen Nelson, Associate Director of Development.  “The Treasure Trove is one more way we can bring in funds to help with their everyday needs,” she adds.  The Treasure Trove has also become a social hub for residents bringing together volunteers and shoppers.

The newest Treasure Trove is planned to open in early November at 3055 North Franklin Street in Christiansburg, across from Corning.  The store will feature a thrift store vibe while offering some nice furniture, art and jewelry as well.  Resident and community volunteers will help staff the store, Thursday through Sunday.  Anyone interested in information about donations or volunteering should contact Karen Nelson at 443-3406.

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Virginia Tech Sustainability Institute Comes to Warm Hearth Village

VTSustainabilityInstituteThe Virginia Tech Sustainability Institute is an interdisciplinary program that recruits students from all academic colleges at Virginia Tech for a two week intensive professional development training.  “The goal of the Sustainability Institute is to teach young adults how to problem solve with a sustainability lens that can be applied in any position and how to communicate their ideas in a professional manner,” says Director Angela De Soto. “They offer real solutions to real challenges facing real organizations,” she adds.

Students heard from leaders at Warm Hearth Village about the challenges of converting to a fully-integrated electronic record keeping system.  The organization is studying the conversion in an effort to better integrate with health care providers and hospitals in the area who currently use electronic records and to increase efficiency and security of handling resident records as well as cutting down on the cost of a traditional paper-intense system.  The student group was tasked with providing solutions for this conversion taking into consideration compatibility with current electronic systems in use on campus, ease of use for staff and the cost to implement. Students divided into three groups and in approximately one hour they developed a program to consider all the challenges and benefits and offer possible solutions.  The program concluded with the students and residents mingling during lunch, asking questions and sharing ideas.

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Making A Splash


Residents and staff at Warm Hearth Village are staying active this summer by coming together for water volleyball every Wednesday afternoon at the Village Center pool.   Teams are made up of residents and staff with varied fitness abilities from throughout the Village.  The number of participants has jumped from 12 to 17 in just one week and is expected to continue to grow. 

Mardy Baker, Director of Events, came up with the idea while planning events for Resident Appreciation Week.  Baker is constantly searching for new ideas, activities and events to enhance the offerings to residents. Water volleyball is what Baker refers to as, “the perfect crossover between fun and fitness.”  Richard Shepard, an avid participant, says, “It’s far too much fun to be exercise but, I’ll tell ya, I am pretty worn out after a full hour of jumping up and down in the water trying to hit a beach ball while trying NOT to bonk a teammate.”

The fitness center at Warm Hearth Village is open for memberships to individuals in the greater community who are 55 or older.  The staff offer a robust schedule of classes that include Healthy Back and Body, Chair Yoga and Arthritis Aquatics, just to name a few.  For additional information, call the Warm Hearth Village Fitness Center at 540-443-3474 or visit www.retire.org for a schedule of daily classes, on land and in the water. 

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And the winners are..



The Our Health Magazine senior living awards are in! We are celebrating on behalf of our residents and all the people who call Warm Hearth Village home.

1st place – Independent Living, Senior Community Center
2nd place – Assisted Living
3rd place – Nursing Home
Honorable Mention – Outpatient Rehab, Home Health, Memory Care, Post-Acute Rehab

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Warm Hearth Receives Grant from Keep Virginia Beautiful


Warm Hearth Village has been awarded a 30 in Thirty Grant of $750 in the Recycling category. Keep Virginia Beautiful awards thirty grants in thirty days to organizations committed to the environment.  Warm Hearth Village, a retirement community in Blacksburg, is initiating a “Plastic Bag Take Back Day” to promote education about recycling with a goal of reducing the consumption of plastic shopping bags. With 30 in Thirty funds provided by Keep Virginia Beautiful, staff will offer reusable shopping bags to residents and create two educational exhibits. These educational tools will focus on the prevalence of plastic and its effect on streams and landfills. This project will reduce the amount of plastic going through the trash system at the retirement community.

Warm Hearth Village sits on 220 acres of lush, wooded landscape and organization leaders have made it a strategic planning priority to preserve the natural environment as well as look for ways to incorporate sustainable building practices and materials into the community’s growth.  Mardy Baker, Director of Events and liaison to the Warm Hearth Green Committee, says, “The Green Committee became increasingly concerned with the high volume of plastic bags disposed of in the trash.  Efforts at reusing the bags in other ways fell short of expectations.” 

Government, nonprofit, civic and service organizations in Virginia were invited to apply for 30 in Thirty Grants in the following categories:  Litter Prevention, Recycling, Cigarette Litter Prevention, and Community Beautification. Since 2011, Keep Virginia Beautiful has provided over $110,000 to 140 organizations throughout the state.

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West Virginia Disaster Relief Supplies Needed

onevirginiablogIn light of the horrible tragedy West Virginians’ are facing right now with excessive rainfall, loss of life and more rain to come, Warm Hearth Village would like to help by collecting the following items through July 15.

Non-perishable food items, bottled water, new or lightly worn clothing, women’s and children’s underwear and socks, diapers, toiletries, pet care products/food, washcloths and towels, hand sanitizer, baby wipes, first aid kits, garbage bags, cleaning supplies, rubber gloves, laundry detergent, flashlights, batteries, blankets, pillows and feminine products

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The Longest Day Bike-A-Thon


Warm Hearth Village will be partnering with the Alzheimer’s Association in recognition of “The Longest Day” of the year on June 20.  Symbolizing the never-ending struggle faced by patients, family and caregivers alike, many area communities will hold events designed to raise awareness and offer support for those affected by the disease.

Employees and residents at Warm Hearth Village have organized a sunup to sundown bike-a-thon that will take place in the fitness center pool on the new hydro bike.  Participants will take turns and pedal non-stop on June 20th as a way to show their support.  Come out and cheer them on, make a donation or seek resources for your loved one – Warm Hearth has a specialized Memory Care residence on campus.  2387 Warm Hearth Drive, Blacksburg. 

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Apartment Residents Reaping the Rewards of Grant


In 2015, Warm Hearth Village received a grant from the US Department of Housing and Urban Development to include a Resident Service Coordinator position to benefit the residents of Trolinger House and New River House Apartments.  Cindy Wiley-Lamb, hired as Resident Service Coordinator, has worked diligently to connect residents with community resources so that they are more empowered to care for themselves, participate fully in our community and enrich their personal lives through wellness and education programs. 

In her first year as Service Coordinator, Lamb has documented remarkable progress in regard to the frail and at risk apartment residents at Warm Hearth Village.  She has become a trusted source and referral point for residents facing significant challenges with managing financial resources.  Specifically, Lamb has generated resident cost savings totaling $52,944 to date.

Lamb has educated residents with low incomes about the availability of energy assistance and helped them to apply through the Montgomery County Department of Social Services.  She has also helped several seniors apply for and receive SNAP benefits allowing them to use government assistance to provide healthy meal choices.

Lamb has identified a growing need among this population for personal care items including dental care, personal cleaning and incontinence items.  In response, staff of the Warm Hearth Foundation have expanded their current Micah’s Soup for Seniors program to include Micah’s Personal Care.  Staff, including Lamb, are working with local businesses to garner donations of these necessities and these along with help from the Foundation’s Resident Assistance Fund are estimated to serve more than 100 seniors on a regular basis.  To date, $2500 worth of goods has been donated.  For information about Micah’s Soup for Seniors or Micah’s Personal Care, contact Karen Nelson at (540)443-3406 or This email address is being protected from spambots. You need JavaScript enabled to view it..

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Congrats Mrs. New River Valley!


Congratulations to our very own Grace Sarver, Administrator of Warm Hearth at Home.  Grace is Mrs. New River Valley 2016 and recently competed in the Mrs. Virginia pageant. Grace received Third runner up honors and was the winner of the interview category of the competition.

Grace’s main platform for the competition is poverty among seniors in our region. Working closely with the Warm Hearth Foundation, which helps provide seniors in need with food, housing, health care, and basic necessities, Grace hopes to build awareness for this group of people who are very near and dear to her heart.

“Seeing the difference, the Warm Hearth Foundation makes in seniors lives is why I ultimately wanted to be Mrs. River Valley. With 25% of the senior population living below the poverty level state- wide, I wanted to be an advocate for this vulnerable group. Seniors should not have to decide if they are going to buy their medication or eat for the month,” she said.

Grace welcomes the opportunity to take part in additional community events, fundraisers or volunteer activities and invites organizers to contact her about making personal appearances by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

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Give Big on April 20th!

Please support the Warm Hearth Foundation tomorrow with ‪#‎givebignrv‬




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Come One Come All


Wednesday, April 20th

From 1:00 to 8:30 pm Warm Hearth Village Center
2387 Warm Hearth Dr.
Blacksburg, VA

Admission: FREE, Donations Welcome


Come join the circus for a day and help the Warm Hearth Foundation and Blacksburg Community Band win a grant from the Community Foundation to raise funds for their cause! Enjoy the swirling excitement of musical favorites from the Blacksburg Community Band, Clowns, Magician, Pie The President, Pet Show and so much more.

Carnival Games and Entertainment Until 6:00
1:00 - Pie the President and Management
2:00 - Mrs. New River Valley
3:00 - Strongest Man Contest
4:00 - Pet Show (weather permiting)
7:00 - Blacksburg Community Band

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Full Moon Water Yoga


The Fitness Center Presents Full Moon Water Yoga

The Fitness Center at Warm Hearth Village is offering Water Yoga during the full moon of each month throughout the year from 7 to 8 p.m.  Enjoy one hour of water yoga in a heated, 89-degree, salt-water pool with stellar sunsets, lovely outdoor scenery, and the full moon framed by glass window walls.  Dates for up-coming classes are April 22, May 21, June 20, July 19 and August 18.  The class is open to the community and the cost is $10.

Certified, registered, & insured yoga teacher Erin Doty Senger combines the stress relieving and balancing effects of yoga with the therapeutic support of salt water, full moon inspiration, and props to relax, strengthen, and support the body.

Water yoga is low impact making it supportive for people with pain and helps to improve strength, flexibility, and range of motion.  Salt water’s buoyant effect removes the pressure and weight from the joints, alleviating pain and discomfort.  Since the body bears less weight, the muscles can relax, stretch and strengthen while decreasing the chances of injury.  Water yoga is beneficial for beginners and experienced land yogis and those who suffer with arthritis, hip or knee replacement surgery, Multiple Sclerosis, Fibromyalgia, anxiety, depression, breathing difficulties, stress, sciatica and back pain.

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Welcome Amy Webb


Amy Webb Joins Warm Hearth at Home as Home Health Consultant

Amy Webb has joined the Warm Hearth at Home team as the new Home Health Consultant.  The Home Health Consultant will be responsible for marketing the expanded services available through Warm Hearth at Home.   She will also act as the liaison between Warm Hearth at Home and Warm Hearth Village Retirement Community. 

The Home Health Consultant position was created as Warm Hearth at Home continues to grow. As the client base has grown, so has the need to incorporate additional services and with that the need for additional staff.   Recent changes include becoming a Medicare provider.  Warm Hearth at Home will continue to offer companion care and personal care but will now provide a very comprehensive list of services that includes skilled nursing and occupational, physical and speech therapies in the home for seniors who meet admissions criteria.  Warm Hearth at Home prides itself on offering the most comprehensive services while providing flexibility in scheduling and a dependable workforce.

Webb obtained her Associates Degree in Business Management from Virginia Western Community College.  Her extensive background includes sports marketing and community relations, healthcare admissions and hospice care.  Webb states, “Working with patients and their families, making them feel at ease, is the most gratifying part of what I do.”  She goes on to say, “This is what I hope to bring to our Warm Hearth at Home clientele.

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